Frequently Asked Questions

Look at the fabric from the side. If a single continuous panel runs from the top of the backrest to the front of the seat, you have a one-piece. If there is a visible seam or gap between back and seat - usually at the hinge - it is a two-piece.

Keep the old sling on the frame. Tighten all hardware. Measure rail-to-rail, following any curve of the rail, and round up to the nearest ⅛″. See our measuring guide for diagrams.

We fabricate to ±⅛″. Differences within tolerance are expected and will install correctly. If your sling arrives outside our listed tolerance, contact our customer support team right away.

Phifertex® and Textilene® are vinyl-coated polyester mesh - strong, breathable, pool-friendly. Phifertex adds a Microban® antimicrobial finish. Sunbrella® Sling is solution-dyed acrylic - the most fade-resistant option with a softer hand. Choose Phifertex for value and poolside; choose Sunbrella for maximum color retention in full sun.

View our Sling Fabrics page and click on any fabric to view details and order samples. Samples normally ship within two business days.

All our fabrics are UV-stable. Solution-dyed acrylic (Sunbrella) offers the longest color life - 7 to 15 years. Vinyl-coated polyester fabrics typically hold color well for 5 to 8 years in residential use.

Lifespan depends on sun exposure, weather, chlorine/salt exposure, humidity, how well it is cleaned, and whether you cover the sling furniture when not in use. With normal residential use and basic care, expect 3 to 5 years of use, but some slings may last longer with proper maintenance.

Every major sling-furniture brand, including Brown Jordan, Tropitone, Woodard, Winston, Agio, Hampton Bay, Mallin, Telescope Casual, Homecrest, Lloyd Flanders, Martha Stewart, Samsonite, Hanamint, Pride Family Brands, Carter Grandle, and Meadowcraft.

Not usually. Because our slings are made to your measurements, brand and model are helpful but not required. All of our slings are custom made based on dimensions you provide, not a specific brand or model.

Spline is the vinyl cord inserted into the edge of each sling that locks it into the rail. Pull a bit of old spline out of your frame and measure its outside diameter. Most frames use 1/4″ or 5/16″. If in doubt, 1/4″ is the most common size.

Current production lead time is 25 to 30 business days from the day your order goes into production. Lead time is also shown on every product page and on your order confirmation. Please note that an additional 2-7 business days may be required for shipping, depending on your location.

We currently do not offer rush orders. A production lead time is required to manufacture your slings. Every sling is cut and sewn to order, so there is no inventory to pull from for a rush order and we do not offer expedited shipping.

We only ship within the contiguous United States. We are not currently able to ship to Alaska, Hawaii, Canada, or any international destination. We do often ship to freight forwarding companies within the contiguous US if you'd like to arrange onward shipping to a destination outside our service area - place the order to the freight forwarder's US address and they'll handle the international leg.

Yes. Most homeowners can install a replacement sling in 20 to 45 minutes per chair. You'll need a flathead screwdriver, a rubber mallet, and a spray of soapy water as lubricant. See our installation guide.

Sling fabric is manufactured to stretch over time. A snug fit on day one is intentional. It's what keeps your slings from sagging over the years.

Yes. We offer a 1-year limited warranty on manufacturing defects under normal residential use. Sunbrella offers a 5-year limited warranty on their fabric.

Custom-made slings are non-returnable unless the product is defective or outside our stated tolerance of 1/8″.

Rinse with a garden hose every few weeks. For spots, use mild soap and warm water with a soft brush. Rinse clean and air-dry. Never use bleach. See our care guide.

Contact us within 15 business days of delivery with photos of the installed slings and the original measurements. Please note that replacement slings are designed for a tight fit. We recommend laying them out to warm in the sun before installing. This will help the slings stretch to fit properly.