Contact the Workroom

Frequently Asked Questions

How quickly do you respond?

Email and contact-form messages are answered within one business day, and most are answered within a few hours during regular business hours.

What information should I include?

If you're asking about an existing order, include the order number. If you're asking which sling style or spline size your furniture takes, a couple of clear photos of your furniture frames, the rails, and the old fabric is worth more than any description. If you're asking about a custom shape or unusual frame, send clear photos of the frame from a few different angles. We'll review them to determine feasibility and let you know exactly what else we need.

Do you offer phone support?

We handle most pre-sale and post-sale questions by email so we can attach photos, measurements, and order details to one continuous thread. If a phone call is the right way to resolve something, we'll schedule it by email first.

Can you confirm my measurements before I order?

Yes, and we encourage it. Email a photo of the chair with the old sling still installed, the rail-to-rail dimensions you've taken, and the spline size you've measured. We review your measurements against the photo and reply with either a green light or suggest specific corrections.

Do you ship outside the United States?

We ship standard orders flat-rate within the contiguous United States. For international shipping, we can ship to your freight forwarder. Search online for freight forwarders in your country to find one.

Where are you located?

Our workroom and offices are in the United States. Slings are cut, sewn, and inspected in the United States before they ship. No overseas manufacturing, no white-label drop-shipping.

Do you handle commercial or wholesale orders?

Yes. Hotels, country clubs, restaurants, property management companies, and patio-furniture refurbishers are a regular part of our work. Email us with the rough quantity, the brands and styles of the frames you're covering, and your preferred fabric family. We'll get back to you with a quote and a production schedule.

Before You Send

Most pre-order questions we get are answered on the site already. The measuring guide walks through every sling style with diagrams. The installation guide covers replacement sling installation step by step. The FAQ page answers warranty, return, and shipping questions in detail. Have a look there first. If your question isn't covered, send it our way.